Refund policy
"Fresh" Grocery Store Return Policy
At Fresh, your satisfaction is our priority. If you aren’t happy with a purchase, we’re here to help.
14-Day Satisfaction Guarantee
You may return most items within 14 days of the original purchase date for a full refund or exchange.
You may return most items within 14 days of the original purchase date for a full refund or exchange.
Proof of Purchase Required
To process any return or exchange, a valid proof of purchase must be presented at the time of the request. Acceptable forms include:
To process any return or exchange, a valid proof of purchase must be presented at the time of the request. Acceptable forms include:
- Original paper register receipt.
- Digital receipt via our mobile app.
- Valid transaction history linked to a "Fresh" loyalty account.
Freshness & Quality Assurance
- Perishables: For produce, meat, or dairy that does not meet our quality standards, please return the item within the 14-day window for a replacement or refund.
- Non-Perishables: Items must be in their original, unopened packaging to be eligible for a full refund.
Exclusions
Returns are not accepted for gift cards, tobacco, alcohol, or clearance items. All refunds will be issued to the original form of payment.
Returns are not accepted for gift cards, tobacco, alcohol, or clearance items. All refunds will be issued to the original form of payment.